Terms and Conditions
Terms and Conditions of Use and Sale
The following terms govern your use of the website www.mysteryboxshop.com (being the “Site”).
All site design, text, graphics, and the selection and arrangement thereof are the property of The Mystery Box Shop, all rights reserved, or in the case of product material, all text and graphics are copyright protected by the original owner. Any other use of materials on this Site-including reproduction for purposes other than noted above, modification, distribution, or reproduction without the prior written permission of The Mystery Box Shop is strictly prohibited.
The Mystery Box Shop mark and logo are service marks of The Mystery Box Shop. All other trademarks, product names and company names or logos cited herein or on the site are the property of their respective owners.
2. Terms of Sale
If we accept your order for a Mystery Box, we will send you a confirmation of this by email. The receipt of an email order confirmation by you constitutes our acceptance of an order and the conclusion of a contract between us to sell the goods you have ordered, subject to these terms (the “Contract”). You should retain that email for your records. Whereas following such acceptance, we will always seek to meet the requirements of your order, there may be circumstances following confirmation where we are unable to ship products due to unavailability (of which we were not aware at the time of confirmation of the order). If that is the case, we will notify you as soon as possible and will refund the money for the unavailable products back onto your card or into your account. If the payment process has not begun at that time, the money for such products will not be taken out of your account or from your card. Our acceptance does not therefore guarantee and is subject to the availability of products following the receipt of your confirmation email by you.
All site design, text, graphics, and the selection and arrangement thereof are the property of The Mystery Box Shop, all rights reserved, or in the case of product material, all text and graphics are copyright protected by the original owner, all rights reserved. Any other use of materials on this Site-including reproduction for purposes other than noted above, modification, distribution, or reproduction without the prior written permission of The Mystery Box Shop is strictly prohibited.
Prices and Payment
The price of the product will be as shown on the order pages when you place your order. Payment for the product is required prior to dispatch.
Typical methods and costs of delivery are shown under Delivery Information tab and are confirmed at checkout. We will give you an estimated date for delivery, and we will endeavour to deliver any products ordered within the estimated period and will deliver your order up to 5 working days of the Contract date unless otherwise agreed with you as stated in our email order confirmation (see Order Acceptance, above).
Delivery may be delayed due to circumstances outside of our control. If this occurs, we will notify you as soon as possible and take steps to minimise the effect of the delay. We shall have no liability for delays.
In the event of a failed delivery to you, our courier may re-attempt delivery, leave your delivery with a neighbour or in a safe place outside of your home or leave you a card or contact you to re-arrange delivery. In such an event, we may charge you for storage costs and further delivery costs. If we are unable to contact you to re-arrange delivery, we may end the Contract.
On rare occasions such as when we are experiencing very high demand, the delivery may take longer. We ask that you allow for this. It may be 7-14 days. This is a very rare occasion. 5 Days is more common and in the majority of cases, we will have your item out to you within 5 days.
Due to unexpected occasional circumstances and delivery providers, our delivery times cannot be guaranteed.