Faqs
What’s In the Box?
The box will be created with your requirements, whether it’s a birthday box, anniversary, etc.
We do, however, promise a “double your money” value on each box. You can rest assured that whatever you spend on your chosen mystery box, we will send a box with a minimum of double the value within it. Often, this will be more but double as a minimum.
We will focus more on the value of what’s in the box, rather than the specific number of items but we will have a general guideline. Doubling your money is our priority.
We have boxes to suit all budgets and so whether its’ £20 or £100, that’s entirely up to you! We just love sending the gifts to you & your loved ones.
If I order 2 boxes or more, will the contents be the same?
No 2 boxes or more, per order, will have the same items within. We love the idea of each Mystery Box being truly unique and we want each box to be a surprise to the recipient. Each recipent will feel their own sense of fun & joy. However, if you would like to request 2 identical boxes, for your occasion i.e. for twins, please state in the comments field of the request form.
Can I Customise My Mystery Box?
The nature of the mystery box is that it’s a suprise. We cannot take customised requests as the box is created with what items we have in stock at the time of the order. However, you can add a personalised message and request gift wrapping at an additonal cost.
Therefore, when you order your box, you accept that the box will be created using items of stock we have.
The Best Audience for Our Mystery Box?
Who are the Mystery Boxes suitable for?
Our boxes are designed for all ages. Anything from children right through to grandparents.
Our audience is a general audience, and we have a fantastic selection of mystery gift boxes for all occasions.
This will include quirky & fun items, household items, tech & gadgets, beauty items, garden items, items for pets. We also have themed items from well-known brands like Marvel or Disney to lesser-known providers of everyday items.
The Mystery Boxes are to be enjoyed by anyone who has something to celebrate or just wants to give a gift. They are perfect for when you want to treat yourself and generally have some fun. They are also ideal for a company wanting to reward an employee or a team and they are a lot of fun to give & receive.
Will The Mystery Box contain Alcohol or Food items?
No. Our boxes are designed not to contain any edible or alcohol items inside.
Are the Mystery Boxes Suitable for children?
Children are a particular speciality of ours. We have a vast inventory of items suitable for children of all ages. Our Mystery Boxes make a perfect gift for your child or for a nephew, or a friend’s children.
We find that they make a wonderful addition to a children’s birthday party for those attending. They can become the main event or complement the party structure. The children in attendance have such fun and love receiving their Mystery Boxes. The parents go home incredibly happy, and a fun day is had by all.
We love the feedback and we hope to continue being the chosen provider of children’s party Mystery Boxes for many years to come.
Can I Order the Mystery Box for the Recipients’ House?
Yes. We can ship to anyone, anywhere in the UK. Pls, provide the shipping address at the point of checkout and we will gladly send the gifts on your behalf.
Your Delivery & Returns
How long is the typical delivery?
Typically, 1-2 days (it may take up to 5 working days). We send everything out via our next-day delivery service. Our chosen delivery partners are reliable and can be depended upon.
We operate throughout the UK only.
Free Shipping
Shipping is free of charge.
The Returns Policy
If you are not satisfied with your Mystery Box, we will offer a full refund on the value of the order. We consider this fair and hope you do too.
Providing value for money is at the very heart of our offering and so we wanted to offer you this peace of mind.
Please, email us at info@mysteryboxshop.com immediately.
We require your notification within 14 days of receiving your order.
At that point, we will email you back with instructions on how to return your items to us. You will be required to meet the cost of the shipping for the return.
We require a “signed for” delivery of your return so that you have proof it’s been sent and we have proof that it’s been received.
Each item within the mystery box must be unopened & unused, in the very same condition it was sent in (brand new). If any item is opened/damaged, then we will have to deduct the value of this item from the refunded amount to cover the cost
The refund will only cover the items in the Mystery Box. Additional items will not be covered where the service has already been provided (i.e. gift-wrapping, personalisation, etc).
Refund
Our team will receive your return and verify the contents and conditions. After this, we will process the refund of the items to you.
Please, allow 5 working days after the delivery is received to allow the team to investigate and process it.
Payment will be sent to your account through the purchase method within 5 working days after this.